8 Telemarketing mistakes you MUST avoid Below is our guide to 8 common telemarketing mistakes and advice on how to avoid them. 1. Superficiality. Beginning the conversation with “How are you?” to someone you don’t know screams SALES CALL! It feels unnatural and forced so it’s best left unsaid. 2. Pitching to the wrong person. Imagine the scenario; you have got on well, you have concluded your pitch and they like the sound of your proposition. So you go in for the kill only to hear the nightmare response, “Oh it’s not my decision. You need to speak to my colleague, but they’ve just taken on a similar service.” Do not waste time! Identify the decision maker as quickly and as politely as possible. 3. Pestering. At Perfect Pitch, we work on a metric that it takes 3-4 calls to speak with the contact. Constantly phoning someone will only create annoyance. However, we’ve that it is a much more effective strategy to try to find out from their colleague when it is best to phone them, and to diligently spread the calls apart over a reasonable period of time. 4. Not listening. Nothing annoys a prospect more than feeling like the person on the other end of the phone isn’t listening. By not listening closely you might miss a golden nugget of information and above all, it’s rude. 5. Being rude. Politeness is key with telemarketing. By minding your manners with gatekeepers, you might be able to build a rapport with them, and eventually get them to put you through to your prospect. One key tip is to NEVER eat whilst on a call. The sound is amplified and it is immeasurably impolite and unprofessional. 6. Using closed questions. You want to build momentum on the call which will make your prospect more inclined to open up. Instead of asking questions which have a yes or no answer, try those which begin with how, why or when. 7. Being underprepared. If you’re calling with the aim to book a meeting, make sure you have your diary to hand. Having to scramble around for it whilst on the call will only delay the conversation and could put off the prospect. Equally, if you have a name of the person and the company you are calling, it is advisable to check out their website and see if the contact is on LinkedIn. Opening a question with, “I’ve had a look on your website and I think we can help with…” is much more impressive than, “erm, so what do you do?” 8. Over-talking and talking too fast. The prospect should talk for at least 75% of the call. This is your opportunity to find out as much as you can about what they need. Wait for your moment to strike, keep it concise and speak clearly and at a moderate speed. Want some guidance with your telemarketing? Get help now!
A Perfect Cake Sale! We wore onesies. We ate cake. We donated! Learn more about our cake sale for our friends the Knights Foundation, of which we are proud to be Patrons. Read more and find out how you can support this great cause.
Perfect Pitch become Patrons of The Anthony Knights Foundation Trust The Anthony Knights Foundation Trust We are proud to announce that we have become Patrons of The Anthony Knights Foundation Trust! The trust work tirelessly across the Surrey, Hampshire and Berkshire area to “offer gifts and help to carers and families managing disabilities throughout their everyday life.” It has already aided many families in the region and looks to increase its efforts in 2017. We will be supporting the foundation by attending its numerous fundraising events. We’ll also commit to providing telemarketing support and promotional staff from our team of Actors and Sales Professionals. The ultimate aim of the trust is “to build and maintain an eco-friendly, sustainable property along the South coast, which is amenable for those with restricted abilities, to enjoy stress free family holidays and have the use of a facility, free of charge, to allow them to do this.” Perfect Pitch MD, Nigel Blake, said “We have a very good relationship with Tony Knights and Nicky Banger and it’s the perfect opportunity to give back to a cause we feel strongly connected with. We are lucky to have a very talented team of telemarketers here and we look forward to working with The Anthony Knights Foundation Trust in helping it to achieve its goal!” Want to get involved? Find out more. Nigel and Jaz with trust CEO Nicky Banger.
GDPR update: Government confirms GDPR start date Government confirms GDPR will apply from May 2018. The Government has confirmed that the GDPR will still apply in May 2018 as the UK will not have left the EU. Some businesses owners had previously thought that the result of the Brexit referendum on June 23rd 2016 would exclude the UK from the GDPR ruling. However, the DMA has urged UK businesses to begin the compliance process as early as possible in order to meet the deadline. Read the article in full here.
US Banking & Finance special: Is it time to call in the Brits? The times they are a’changin! The elections, Brexit, the weather! With so much uncertainty, many investors are desperately searching for some stability. Our clients will often come to us looking for a way to connect with such a cautious marketplace. They need to build a human connection with their prospects, as well as maintain a level of professionalism that stays true to their company values. The solution must be time efficient, flexible and most of all, cost-effective. Well, we reckon we have found the answer… Try something new! We are a UK based award-winning telemarketing consultancy who use Sales Professionals and Professional Actors to sell what you do best. We have the expertise to arrange qualified meetings with RIAs, Investment Directors, and other targets you’d like to meet with. Not only can we secure you leads, but we can also carry out bespoke market research and find out facts such as: Who does the investment research and the fund types they are focused on. The fund selection criteria e.g fund size, track record, platform, and TER levels. Investment committee review dates. We call into the UK, USA and all other major trade regions. We have the capacity to call in English – using that famous British accent! – or our foreign language team can reach out in a native language. This allows us to set up opportunities all over the globe, from the Middle East, through to China, Russia and Brazil This year our team have successfully promoted funds, investment seminars and carried out targeted, detailed market research. We can also help manage vast quantities of data, calling to refine, cleanse and enhance it, leaving you with a quality, up-to-date, accurate and manageable database. Pick up the phone You can get started from as little as $3499 and you will receive a tailored telemarketing plan and a chance to meet and fully brief our team. Our Banking and Finance team will become your brand and will live and breathe who you are and what you do. After all, it’s what we do best – just look at our testimonials. Call now to get started or enquire here.
Westminster Business Council Member Offer! Members of Westminster Business Council! Offer: Order 70 hours of telemarketing by November 30th 2016 and receive your first 7 hours free! Who are we? We are a UK based Telemarketing and Sales Training consultancy and use our team of Professional Actors and Salespeople to sell what you do best. We specialise in lead generation, appointment setting, delegate booking, and business services training. No setup fees, long contracts, or hidden costs. We have worked successfully with a number of businesses in and around Westminster across an array of sectors. This year we ran a networking workshop with WBC where our Training Manager, Paul Bryant, taught WBC members how to network using a combination of acting skills and business acumen. You can find out more about the services covered in the workshop here. As an Associate Partner we regularly attend WBC events so come and say hello! Want to discuss a telemarketing campaign or need some Sales training? Call today or enquire here.
London Chamber of Commerce and Industry member offer! We have been proud members of the London Chamber of Commerce and Industry since 2014. In that time, we have worked with some fantastic businesses, found some excellent suppliers, and made some phenomenal contacts. As a way of thanks we would like to offer all fellow members a very special offer on our telemarketing package. OFFER 10% off the cost of your first 100 hours of telemarketing. Valid until November 30th 2016. We also have access to a database of over 2.5 million businesses, so we can provide you with high quality, up to date records. This means you can rest assured that we are targeting the right people for you. Call today or enquire here.
Turn attendees into clients! Do you connect? Hosting events and seminars can be a great way to make connections and increase brand awareness. But figures suggest that up to 75% of the generated leads* are not followed up. This can cause missed opportunities for business, a reduction in market presence and an unattractive ROI. Could you be doing more to convert new leads? Get the right people Use our in-house team of Sales Professionals and Trained Actors to promote your event, maximise attendance and get the contacts you want to do business with. Perfect Pitch can handle the whole process: Sourcing and cleansing the data – making sure the right people are attending your event. Marketing Materials – we can arrange distribution of your collateral to interested delegates. Booking – we can register attendees whilst on the call and issue confirmation. Event Day – let our team join you on the day to increase your presence and gain more lead generation opportunities. Learn more at Perfect Presentation. Follow Up – maximise your ROI by letting us convert those leads into qualified meetings. Your new representatives We pride ourselves on not charging set up fees, we can offer monthly rolling contracts and we do not commit you to a minimum spend. Call today to find out more or email us at info@ppitch.co.uk.
Get Surrey article – Toast of Surrey Business Awards 2016 We’ve featured in Get Surrey! Here’s what they said about our Toast of Surrey Business Awards 2016 nomination! “Godalming telemarketing firm credits team for nomination” “Perfect Pitch Ltd has been shortlisted in the International Trade category, and founder Nigel Blake said it was a ‘real credit to the team’ The founder of a global telemarketing company has said it would be a “real recognition” to win a Toast of Surrey award. Perfect Pitch Ltd, which has been shortlisted in the International Trade category, is an outbound business to business telemarketing service based in Godalming.” Find out more here.
Toast of Surrey 2016 Awards nomination – International Trade We’ve been nominated! We are pleased and proud to announce that we have been nominated for a Toast of Surrey Business award in the International Trade category! With our pool of local language speakers, we call APAC, EMEA, LATAM and North America and can provide 24 hour coverage to cater for the global market. The current UKTI backed Exporting is GREAT campaign has seen the British government aim to have 100,000 additional businesses exporting by 2020. If you want to be one of these and would like to find out how we can help, please contact us today. We won our first Toast of Surrey award in 2013 in the “Companies with a turnover of up to £1m” category and are overjoyed with our continued growth. Here’s hoping for Toast of Surrey award number 2! See the full list of nominees here.