Global Fitness Equipment Manufacturer

Brief

To book qualified field appointments for a national sales team, manage diaries, appointment confirmation, data entry and CRM management.

Action

Initial and subsequent site visits with the client to help understand their culture and benefits of the products. We had a training day on the client’s CRM tool, together with individual meetings with each regional Sales Manager to set up diary management.

We ran an initial trial telemarketing campaign to the target prospects, including diarised follow ups and continuous interaction with the client to ensure the process was fully managed from the initial call to an appointment follow up.

Results

As a result of consistently booking appointments, the campaign increased in the UK and to further campaigns internationally. We have a current ratio of one appointment per five hours of calling.

Client Comment

“Having previously worked with Nigel, I had no hesitation in recommending Perfect Pitch at my new company. However, there had to be a genuine opportunity and when there was the team at Perfect Pitch didn’t let me down, instantly surpassing expectations and getting results that had never been achieved in previous telemarketing campaigns.

Nigel’s consultative approach means you feel that you have employed a partner rather than a supplier, and his strategic knowledge and execution of telemarketing, market research and lead generation is second-to-none.

The Perfect Pitch team have become part of our team and this is reflected in how they are seen as an extension of our sales force as opposed to serving it.

I have always believed in their ability and I can state without a doubt that if you need a telemarketing agency, try Perfect Pitch before you go anywhere else – you won’t be disappointed.”

Jonathan Griffiths
UK Marketing Executive

Back to Case Studies